Phone trade in

[Bobbiee4]

I have recently upgraded and I did the trade in deal.

How long after I receive my new device will they send the envelope to send my old phone in?

[Sgiandubh]

@Bobbiee4 most people have been receiving their trade in envelope before their actual phone, so if it hasn't arrived by the time you get the phone, i would give 150 a call and ask them what's up with that

[Leanne_T]

Hi @Bobbiee4

Thanks for posting. 

The trade in pack is sent separate to your phone and will be delivered by Royal Mail. 

Have you received your upgrade?

Thanks 🙂

Leanne.

[Bobbiee4]

Yes I received my upgrade on Sunday but haven’t had anything about the envelope.

I contacted brightstar and they said the email I used to email them they can’t find anything corresponding to that email but it’s the same email as my ee account

[Leanne_T]

Thanks @Bobbiee4

If you give us a call on 150, the team can check this for you.

Leanne 🙂