cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Phone stolen require replacement SIM

eoghancmchugh
Investigator
Investigator

My phone was stolen 11.11.2020.

 

I spoke to an EE rep on the day. He said he had posted a replacement EE SIM for me to recover my number. A week and a half later, that SIM has not arrived.

 

How long does it take? Is there anything else I can do or need to do to get a replacement SIM? I am currently out of the UK and am not able to physically go into a EE shop. 

6 REPLIES 6
Northerner
EE Community Star
EE Community Star

Hi @eoghancmchugh 

 

It wil! Take as long as the post office currently take to deliver post. With Covid they have a reduced number of staff all over the country. 

 

As for your second point, there are no EE stores open in the UK at the moment.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Katie_B
EE Community Support Team

Hello @eoghancmchugh.

 

Thanks for coming to the community. 

 

I can see you have been provided some great help so far from @Northerner

 

Please can you confirm the address your SIM is being shipped to is a UK address?

 

Speak soon, 

 

Katie 🙂

Hi @Katie_B,

 

Many thanks on coming back to me.

 

Yes, replacement SIM is being sent to an address in the UK.

 

The address is:

**** ************************************

 

If able to see, can you confirm if a SIM has been sent out to this address yet, please?

 

All the best,

 

Mod edit: [please do not post personal information on the community]. 

 

Katie_B
EE Community Support Team

Hi @eoghancmchugh

 

I am unable to track SIM deliveries. 

 

I would recommend getting back in touch with our customer service team who can check the SIM has been sent. 

 

Katie 🙂

Hi @Katie_B,

 

Thank you for your message.

 

I am still in Morocco with irregular access to WiFi. Calling EE is a massive and costly hassle. Is there anyway you could reach out to the team and confirm if the SIM has been sent.

 

I was assured on the call that a new SIM was being sent. That was two weeks ago tomorrow.

 

Many thanks,

Katie_B
EE Community Support Team

Hello @eoghancmchugh

 

Unfortunately, this would require account access which we do not have here on the community.

 

Are you pay as you go or pay monthly?

 

Katie 🙂