Phone shutting down

BillBurn1
Explorer

‎05-04-2021 09:48 AM

My iPhone 7 keeps shutting down it has a new battery and I have installed the latest software updates

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎05-04-2021 11:41 AM

Hi @BillBurn1

 

Welcome to the community.

 

Does it turn off completely, or does it turn itself back on and show the Apple logo?

 

Chris

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BillBurn1
Explorer
In response to Christopher_G

‎05-04-2021 11:48 AM

It’s shutting down and off

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Christopher_G
EE Community Support Team
In response to BillBurn1

‎05-04-2021 12:32 PM

It may be worth backing up your iPhone then restoring it to factory settings, @BillBurn1.

 

How to back up your iPhone >

 

How to restore your iPhone to factory settings >

 

Chris

 

 

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