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Phone says "Couldn't Register"

dawnhogg
Visitor

‎14-09-2020 11:05 AM

I have a Alcatel Phone and is saying "Couldn't Register"

What does this mean ??

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎14-09-2020 01:21 PM

@dawnhogg   It can not find a cellular signal.   Have you tried restarting the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
HaiderSalman
Visitor

‎03-08-2021 12:55 AM

I have the same problem

0 Helpful
Leanne_T
EE Community Support Team
In response to HaiderSalman

‎03-08-2021 07:56 AM

Morning @HaiderSalman

 

Thanks for coming to the community. 

 

Do you have a new EE SIM card? 

 

Is this message showing on your phone, and no signal displayed?

 

Thanks, 🙂

 

Leanne.

0 Helpful