Phone not arrived

[Emilyteresa]

Hi I placed An order with you on the 17th for an upgrade, had a conformation email, 3days later not able to track my phone, the money hasn’t left my account and I can’t call EE as your lines are so busy, how am I going to find out where my phone is?

[Katie_B]

Hi @Emilyteresa. 

Thanks for coming to the EE Community. 

Since yesterday morning has the upfront cost been taken from your account?

What message are you presented with when you track your order?

Speak soon, 

Katie 🙂