Phone broken, don't have another, can't contact EE/get to a store. What to do?

[joshleach11]

Any ideas?

[Leanne_T]

Hi @joshleach11 

Welcome to the community. 

If you use our online troubleshooting tool, this will run through some diagnostics with you and let you know your next steps and you can book a repair if this is needed 🙂

Thanks. 

Leanne.​​​​​​​

[joshleach11]

Hi Leanne, I have done this - how do I book a repair without being able to call you? Thanks, Josh

[Leanne_T]

Hi @joshleach11 

Thanks for the quick reply. 

Has the phone been damaged? if so, do you have insurance?

If not and you have a reference, you can enter your troubleshooting reference into our online book a repair and this will let you know how to return your device for the repair.

Thanks 🙂

Leanne.

[joshleach11]

Hi Leanne, I did this before - it won't allow me to book a repair as I cannot provide all the info it asks for, as some boxes are mandatory for me to be able to proceed. What would you suggest? Josh

[Leanne_T]

Hi @joshleach11

Which details do you need for the form? 

Thanks 🙂

Leanne. 

[joshleach11]

It asks if I have turned off my security settings (I haven't, as I wasn't anticipating my phone being broken!) - It says I can only have a repair if my security settings are turned off.

[Leanne_T]

Hi @joshleach11

What phone do you have? 

Also, what is the problem with the phone? 

Thanks 🙂

Leanne.

[joshleach11]

Samsung A70 IMEI number *************Screen has completely gone black, phone will not soft reset or recognise a charger.

[mod edit: please don't post personal details on the forum]

[Leanne_T]

Thanks @joshleach11

Have you tried the steps on the Samsung support page? 

Leanne.