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Phone Repair

JadeNaomi92
Visitor

‎10-01-2021 05:32 PM

Hello,

 

I pay insurance with ee, will this cover the below phone repairs needed? I'm scared to send in if they might additionally charge me...

 

-scratched front screen

-charger detects moisture everytime phone battery dies (this is an error as phone has not been near any liquids)

-battery life doesn't last very long

 

Thank you for your help in this matter!

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎10-01-2021 06:32 PM

@JadeNaomi92  If you’re paying insurance then just make claim.  You’re not making a warranty claim so your device will not be fixed it’ll be exchanged.  You’ll have to pay the upfront cost to make that claim and that’s it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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