Personal Hotspot option disappeared

[Karl37]

Just upgraded to iPhone 12 pro and my personal hotspot option has disappeared. Can anyone help? I’ve trawled them Apple support sit and got no answers 

[James_B · Accepted solution]

Hi @Karl37,

Welcome to the EE Community. 🙂

To activate your personal hotspot, go to Settings > Mobile Data or Settings > Personal Hotspot.

If you can't see the option, please reset your network settings. (Go to Settings > General > Reset > Reset Network Settings)

Hope this helps.

James

[sioux23]

my hotspot option disappeared 2 days ago. i've tried everything you say here but it still has not come back. new iPhone se 2nd gen

[Leanne_T]

Morning @sioux23

Thanks for coming to the community. 

Have you checked for a software update? 

You can do this within Settings > General > Software Update

Also, did you reset your network settings on the iPhone? 

Leanne. 

[sioux23]

good morning leanne,

last update 14.4 and yes i did try resetting network settings and all things suggested above but hotspot still not there.  

[Leanne_T]

Thanks @sioux23

Have you tried restarting your iPhone, to do this press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button and see if Personal Hotspot shows? 

Leanne. 

[sioux23]

hi leanne,

yes i've rebooted both iPhone (although not with volume buttons being involved) several times now trying out the suggestions above and rebooted MacBook to see if iPhone hotspot is there with each try. all to no avail

i updated my data to 100gb recently and bought a new iPhone se 2020 just before for which i was sent a new nano sim (i lost the original from other se) could this pose the problem? ever since new sim/updating data it's not worked well, throwing me off hotspot, taking ages to show up, and now gone altogether 

BW Susan

[Leanne_T]

Hi @sioux23

Thanks for coming back to me. 

I would suggest getting in touch with our Tech Gurus on 150, they will be able to get this looked into further for you 🙂

Let me know how you get on. 

Leanne. 

[sioux23]

hi leanne_t,

i have spoken with an ee tech person. he tried refreshing my new contract from ee end, reboot phone after and resetting my phone altogether after an iCloud backup obviously, and it has not rectified the problem. it still remains the same. so waiting to see if there's anything else we can try.  it's odd but my hotspot doesn't appear at all on my iPad and only appears now and again if i turn hotspot on and off on my laptop.

it remains a mystery.

susan

[James_B]

Hi @sioux23,

Just to confirm, is it the option in your iPhone settings to activate the hotspot that has disappeared, or is it that your connected devices can no longer see the hotspot connection?

Thanks

James