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Paying twice ?

markknight5691
Investigator
Investigator

‎11-04-2021 08:43 PM

Hello,

 

I hope you can help. Looking at my PAYG account I see I have a huge (>£150) credit balance and my bill goes out as usual on the 28th of every month.

What's going on ?

Am I paying twice ?

 

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎11-04-2021 08:58 PM

You can't be on PAYG if a bill is posted each month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
markknight5691
Investigator
Investigator
In response to XRaySpeX

‎11-04-2021 09:06 PM

My fault for not making it clear.

I don't get a bill I meant my DD for my PAYG phone.

  • I have a huge credit balance as well so j think I may be paying twice - my bank are no help at all !!
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to markknight5691

‎11-04-2021 09:12 PM

@markknight5691 : I still don't get you. You don't pay for PAYG by DD, only by bank card. Do you have a recurring top-up? Do you have a pack?

 

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful