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Paying for an early upgrade.

Alexiaronnyxx
Explorer

‎20-04-2020 08:45 PM

Hi today I have paid for an early upgrade (£207) for an iPhone 11, this was at 16.55pm I have now had an email from EE at 20.32pm asking me to contact them by phone to give more information. Why is this?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎20-04-2020 08:48 PM

@Alexiaronnyxx   Because they want to speak to you about something. Until you call your order will not be processed. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Alexiaronnyxx
Explorer
In response to Chris_B

‎20-04-2020 08:49 PM - edited ‎20-04-2020 08:49 PM

sorry stupid question but do you know what this will be about? 

0 Helpful
Leanne_T
EE Community Support Team
In response to Alexiaronnyxx

‎21-04-2020 01:07 PM

Hello @Alexiaronnyxx

 

Thanks for coming here and for joining EE 🙂

 

I have replied to your private message.

 

Have you had a chance to get in touch with us and had your order looked into?

 

Leanne 🙂

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