Pay as you go

[Skoda11]

Hi

I found a PAYG sim card and had it put into a phone - the number is showing up but the phone advises of no service. I had not been a member of EE before. I topped up £5.00 to the mobile number and still no service. Not impressed - lost £5.00 and the local EE shop don't want to know and EE chat no use either.

Annoyed customer

[Chris_B]

@Skoda11   You found an EE PAYG sim !  To say your not impressed is quite laughable as you found the SIM card.   Why are you trying to use a SIM card you found ? And just to ask is the device your trying to use an EE device or a unlocked device.   And get a sim that you’ve not found.  

[XRaySpeX]

Sounds like it has gone into hibernation.

When did you (or anyone if you just found it on the street) last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Skoda11]

Hi

Thanks for the reply.

I had not used the sim card in any phone until today. It was put in by a mobile phone shop and today I put £5.00 on it without issue (balance confirmed by EE chat). The phone still says no service and they just suggest taking phone to local ee shop. Called them and they were no use.

I suppose it is a good job it was only £5.00. My question to EE was - if it is a £10.00 for 30 days with 2gb of data, 100 mins and ultd sms, if I added another £5 would it come to life?

[XRaySpeX]

No, if it's already in hibernation, it will remain in hibernation however much you top it up with.

If it's not in hibernation, you would have been able to make calls & texts with just £5 credit.