Pay as you go receipt/invoice

lmc_630
Investigator
Investigator

I am calling EE to ask for an invoice/receipt of my Pay as you go plan, but there is an automatic voice whose options give not support on how to ask for this receipt. What can I do?

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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It is an automatic voice over and it does not said anything about speaking with an agent or ask for help. It only gives the options of top up, pack management, or technical support, bot none of the options help. I have tried also with Option 2 > Option 4, with no success. That is for free bost.

James_B
EE Community Manager
EE Community Manager

Hi @lmc_630,

 

Don't worry if you need to select a different option to speak to an advisor. Our Customer Care Team will be happy to help with your query.

 

James

Seriously? Am I missing something (not impossible)? If I want a simple receipt of payment for PAYG I've got to phone you? And have to do that every month? Looks like I'm going to move to another supplier...

Chris_B
EE Community Star
EE Community Star

@tufty1875   If your a PAYG customer yes.  It’s pre pay so you are not sent a bill of any sort. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.