Pay as you go phone order

[Tom931]

I've recently bought a ordered a pay as you go phone online from ee had order number but they has been no money taken from my account and I have no idea what's going on with the order.

[Leanne_T]

Hi @Tom931

Thanks for coming to the community.

When did you place the order?

Also, what phone have you ordered?

Thanks 🙂

Leanne.

[Tom931]

Phone was ordered yesterday morning

And the phone is sony xperia l3 which was said to be in stock.

[Leanne_T]

Thanks @Tom931

Once your order has been processed you will get a confirmation email and the payment will be taken.

If you would like an update on your order and to check this has completed successfully for you, please give our sales team a call on 0800 956 6000.

Thanks 🙂

Leanne.