Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Samsung Active2 Watch

Faye_b23
Explorer

‎22-04-2020 09:00 PM

Hi, I placed an order yesterday for a Samsung Active 2 smart watch. It's an add on to my current contract. I had the confirmation email with the code starting XKO. When using the code to track my order it says there is no current information on my order. It's also not been added to my app as an add on. Any help would be much appreciated 

Thanks 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎22-04-2020 09:40 PM

@Faye_b23   The XKO number is an order number not a tracking number. You’ll receive another number and it wall says it’s a tracking number. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎23-04-2020 11:24 AM

Hi @Faye_b23,

 

Welcome to the EE Community. 🙂

 

That's great advice from @Chris_B. You'll receive a text message from DPD with your tracking information as soon as your delivery slot is confirmed.

 

Thanks

 

James

0 Helpful