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Pay as you Go - new sim card

Addvis
Investigator
Investigator

‎09-10-2020 01:30 PM

I have purchased a new phone and require a micro SIM card for my same number - how do I order one from EE

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎09-10-2020 01:35 PM

Hi @Addvis and welcome to the community

 

EE help page here explains the process for requesting a replacement SIM, and links to the online form to do so.

Addvis
Investigator
Investigator
In response to bristolian

‎09-10-2020 01:40 PM

Thank you very much Bristolian - have ordered. Addvis 

0 Helpful
Addvis
Investigator
Investigator
In response to Addvis

‎09-10-2020 02:51 PM

Hi Bristolian - have received a text from EE saying there has been a problem please contact them on 150 from the device -- daft no signal in the house so go outside ring 150 keep on telling me the balance which cuts off me dialling 1 to speak to them.  They are useless.

0 Helpful
Christopher_G
EE Community Support Team
In response to Addvis

‎09-10-2020 06:09 PM

Hi @Addvis

 

Welcome to the commnuity.

 

Do you have the My EE app? if so, could you try calling through that?

 

There should be an option to click to call.


Chris

0 Helpful