Pay as you Go free boosts not starting

[hall68]

Hello,

Does anyone else have this problem. Every three months I am told I get a free boost of 500mbs data this was last month when I bought 3 30 day packs. Text said your free boost has been added to your pack and every pack after that. On the app and EE account is was pending and said it will start when you renew your next pack but never does. I have to cl them to activate it. I don't mind as is says being a pack customer calls are now free but I shouldn't have to do this every three months. Never used to do this.

[tmobilefan]

simply  no 

 if you're on legacy  t mobile there   are  suggesting  to  move to ee , 

other wise you have  to deal with the hassle  of calling   up  ever   3 month  just some tactics  they wont tell you about 

good  luck 

[Christopher_G]

Hi @hall68

Your plan data will take priority over your boost allowance. So once your pack allowance runs out, your boost will kick in.

Chris

[hall68]

Hi thanks for replying. I am on the EE network. It's only started happening last couple of times. All my other free boosts activated even when I had data left from my pack they got used when data ran out but these boost are greyed out and it says they will start when you renew your next pack. Operator said they should have been activated automatically but he had to do it. I have read other users have same issue with boosts.

[hall68]

They are supposed to get add to my pack every 3 months automatically without being greyed out.

[Christopher_G]

Ah, OK I understand what you mean now, @hall68.

Did they say if the next ones will need to be activated? Hopefully they'll kick in automatically as they should.

Chris

[EPMT-96]

The boosts will only get added to your account automatically with certain packages. Not all packs will automatically activate the boosts as some packs you get to choose if you boost your minutes, texts or data and some packs you can only boost your data.

When your pack starts do you check your allowances over SMS to check what that month package has given you? I only ask because the boost showing as greyed on MY EE usually mean they have been used for that package and will renew with the next package.

Just to confirm the boost are every 3 packs for 30 day packs, not particularly every 3 months. You have to ensure you have purchased the packs not just top up to be eligible for the boost. 

[hall68]

Hi

My boost was added to my pack after I bought my 3rd monthly pack. The boost was pending and greyed out unused not been used. The operator said it should have been added to my pack ready to use when needed not stayed pending it was a fault because all my other boosts when added said active meaning when I exhausted my pack data they could be used. I had another phone this happened on and when my data was used the boosts stayed pending. He had to do some tweaks to my account to activate them.