Hi,
I phoned EE yesterday (6th Aug 2021), I think it was between 5pm and 5.30pm? Got through to a lady, who passed me on to the pay as you go department. I spent about 45 minutes speaking with a male customer service agent who was fantastic at answering all my questions, he was really easy to speak with and seemed to really want to go out of his way to help me out.
I did ask where he was based due to his excellent Irish accent and I believe he was based at the Derry call centre? Unfortunately, I made the mistake of not asking the gentleman's name at the end of the call.
My current phone is not working properly and I didn't receive a text to give feedback, so wanted to try and pass on the feedback through here if possible please? The gentleman I spoke with was a genuine pleasure to deal with and had brilliant customer service skills. I really hope this feedback can get back to him and his manager, as I believe employees should be given credit when they do a great job.
All the best,
Heather
