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PAYG SIM register address

bytfung
Explorer

‎16-10-2021 03:57 PM

Hello,

 

I have been using EE PAYG SIM bought from Tesco in past few years.

 

I have not registered any mailing address with EE. Both the EE app and My EE page provide no option for me to register my mailing address.

 

Just wonder if I could get a replacement in case I lost this SIM (as I have no registered address), the phone number is important to me.

 

Actually I lost another EE PAYG SIM before and the staff at EE retail shop told me that that could not replace my SIM as I have no registered address.

 

Thanks.

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎17-10-2021 08:20 AM

Hi @bytfung.

 

Welcome to the community.

 

If you can get in touch with our Customer Care team they will be able to set up a My EE Account for you and register your account on the system.

 

You will be able to keep the number if anything happens to the SIM.

 

Jon

0 Helpful