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Ordering IPhone 12 pro

AnaSilva
Investigator
Investigator

So recently I ordered a IPhone 12 Pro in the 11th of January as my contract was coming to an end. Therefore, I decided to upgrade my phone keep the old one with a cheaper SIM card deal in EE and give the new one (with higher GB per month) for my daughter so that we can share those GB per month. When ordering the guy said that would be the best option so I went along with it, however I was never told that delivery would take so long. I’ve been waiting and I have not yet been updated about the delivery of the phone, which is really frustrating as now I’m reaching  the end of GB allowance on my new SIM card which means that I will need to wait until the new phone comes back for me to be able to use mobile data outside my house. 

I would really appreciate if I could get an estimate of when my phone is arriving.

11 REPLIES 11
Digsy88
Visitor

I ordered one on 16/1 and was told at the time its a 14 day wait for dispatch. 

James_B
EE Community Manager
EE Community Manager

Hi @AnaSilva,

 

Welcome to the EE Community. 🙂

 

Which model did you order?

 

Thanks

 

James

Hello I ordered the iPhone 12 Pro 5G 128GB Pacific Blue.

 

 

Thank you! For letting me know, it's already been a week so hopefully it will be dispatched next Monday 🙂

James_B
EE Community Manager
EE Community Manager

Hi @AnaSilva,

 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro Pacific Blue 128GB on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

 

James

But do you have a rough estimate of when it will be back on stock because I am struggling with my GB per month as it has already ran out?

James_B
EE Community Manager
EE Community Manager

Hi @AnaSilva,

 

Sorry, we aren't able to give an estimated delivery date for that particular model. The delivery guidance when you placed your order was 'Order now. We will deliver to you as soon as we receive stock from our supplier'

 

If you'd prefer to switch to a model that is available for immediate dispatch, please get in touch on 150.

 

Thanks

 

James

When you say model do you mean the colour of the iPhone?

James_B
EE Community Manager
EE Community Manager

Hi @AnaSilva,

 

Yes, we have some other colours and storage sizes in stock.

 

James