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Ordered iPhone XS Max got iPhone XS For my daughter for Xmas can I swap in a sho

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Jay1878
Explorer

‎23-12-2018 10:15 PM

 
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1 SOLUTION

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Northerner
Grand Master
Grand Master
In response to Jay1878

‎23-12-2018 10:29 PM

Hi @Jay1878

 

EE stores and EE online retail are different sales outlets so you have to return to the sales outlet you used to purchase the device. 

 

You should have also received a receipt/order confirmation which would have confirmed which device was to be sent. 

 

You can speak to CS tomorrow as I said and see what they can do. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

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Jay1878
Explorer

‎23-12-2018 10:14 PM

 
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Northerner
Grand Master
Grand Master
In response to Jay1878

‎23-12-2018 10:21 PM

Hi @Jay1878

 

If you purchased online then you need to contact EE within the first 14 days to return the device.

 

Call EE CS tomorrow on 150 after 8am. 

 

Thanks

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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BrendonH
Community Hero
Community Hero

‎23-12-2018 10:21 PM

No you can't swap it in a store

 They are separate stock.

 

You will need to call EE and return this one

 Once it is returned you will be able to re order.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
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Jay1878
Explorer
In response to Jay1878

‎23-12-2018 10:23 PM

It’s a xmas present 

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Go to solution
Northerner
Grand Master
Grand Master
In response to Jay1878

‎23-12-2018 10:29 PM

Hi @Jay1878

 

EE stores and EE online retail are different sales outlets so you have to return to the sales outlet you used to purchase the device. 

 

You should have also received a receipt/order confirmation which would have confirmed which device was to be sent. 

 

You can speak to CS tomorrow as I said and see what they can do. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful