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23-12-2018 10:15 PM
Solved! See the answer below or view the solution in context.
23-12-2018 10:29 PM
Hi @Jay1878
EE stores and EE online retail are different sales outlets so you have to return to the sales outlet you used to purchase the device.
You should have also received a receipt/order confirmation which would have confirmed which device was to be sent.
You can speak to CS tomorrow as I said and see what they can do.
Thanks
View solution in original post
23-12-2018 10:14 PM
23-12-2018 10:21 PM
If you purchased online then you need to contact EE within the first 14 days to return the device.
Call EE CS tomorrow on 150 after 8am.
No you can't swap it in a store
They are separate stock.
You will need to call EE and return this one
Once it is returned you will be able to re order.
23-12-2018 10:23 PM
It’s a xmas present
