Order the new iPhone 13

LAURA_MCW
Former EE Community Manager

‎17-09-2021 01:06 PM - edited ‎24-09-2021 11:03 AM

 

You can now place an order for the iPhone 13 

 

iPhone 13 and iPhone 13 mini 

 

iPhone 13_Community.jpg

 

The most advanced dual-camera system ever on iPhone. Lightning-fast A15 Bionic chip. A big leap in battery life. Durable design with a Ceramic Shield. Superfast 5G. And brighter 6.1-inch and 5.4-inch Super Retina XDR displays.

 

 

See the iPhone 13 plans available

 

iPhone 13 Pro and iPhone 13 Pro Max

 

iPhone13Pro_Community.jpg

 

 

The biggest Pro camera system upgrade ever. 6.1-inch and 6.7-inch Super Retina XDR displays with ProMotion for a faster, more responsive feel. Lightning-fast A15 Bionic chip. Superfast 5G. Durable design and industry-leading IP68 water resistance. And a huge leap in battery life.

 

See the iPhone 13 Pro plans available

 

Or see our iPhone 13 Pro Max plans here 

16 REPLIES 16
StephJG24
Established Contributor
Established Contributor
In response to Marc

‎17-09-2021 02:34 PM

You are very lucky, I phoned and wasn’t able to upgrade,however the advisor will ring me to try again in 1 hour @Marc 

0 Helpful
SteveH1981
Visitor

‎17-09-2021 03:39 PM

I upgraded at 8.10am this morning. Advisor was great and all smooth over about 30 mins on the phone

 

however I am yet to receive the confirmation messages like some of you seem to be getting

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marc00s
Skilled Contributor
Skilled Contributor
In response to SteveH1981

‎17-09-2021 03:41 PM

@SteveH1981 that’s because when you request to place an order at that time it goes into a queue to be processed when pre order open for everyone. Once it’s placed you get the order confirmation. I did similar & got confirmation just after 1pm

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AlanWakeTheBake
Established Contributor
Established Contributor
In response to marc00s

‎17-09-2021 09:19 PM

I got my confirmation email while I was still on the phone to the guy. 

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Radeon85OCUK
Established Contributor
Established Contributor
In response to AlanWakeTheBake

‎19-09-2021 05:13 PM - edited ‎19-09-2021 05:14 PM

I'm certainly glad I called EE, I managed to get the 13 pro max ordered by 1:30pm on Friday online and even had the confirmation order email stating everything but the tracking page could never find anything. 

Called EE to check only to find my order didn't even exist in the system, what the hell EE. So now I've had to pre-order the 1TB in Sierra blue again 2 days after the pre-order day so hell now what month it'll show up now, great bloody job EE. 

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AlanWakeTheBake
Established Contributor
Established Contributor
In response to Radeon85OCUK

‎19-09-2021 06:53 PM

Well if two iPhones show up on Friday at least you have a spare. 

0 Helpful
aaronmarshall
Contributor
Contributor

‎20-09-2021 08:56 PM

After the surges of orders and technical issues when ordering on launch day in EE upgrade store my order had claimed it went through and to await a tracking number, so I waited until the end of the day in case it was just delayed a-bit. Fairly reasonable assumption.

 

Time passed and nothing.

 

So I rang 150, and explained to the operator the issue tbh he went through everything and order was indeed in a technical glitch and hasn’t processed properly, no problems, we got the upgrade done over the phone and I’ve actually saved more money. The only additional costs was the £6.98 for delivery which is tbh is a drop in the ocean for next day delivery.

 

So a big shout out to the customer service team for their hard work and understanding. Somethings are worth waiting for 🙂

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