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Order keeps failing- cant get through on phone

beaniebeanos
Visitor

‎23-11-2020 06:55 PM

Hi,

I recently ordered 2 upgrades online. I received order confirmation, and then received an email saying more information was needed to complete the order, and another email saying there was a 'mismatch' on the order for the 2nd handset

The emails told me to call however I've been trying in my lunch break every day for an hour a time for nearly 2 weeks and not been able to get through. Help! It's the second time Ive ordered new handsets and had the orders cancelled by EE as I've not beeen able to get through on the phone

 

Thank you

0 Helpful
1 REPLY 1
Northerner
Grand Master
Grand Master

‎24-11-2020 07:14 AM

Hi @beaniebeanos 

 

There is no account access on these forums. 

 

I'm afraid you will need to speak to EE CS on 150 as requested. The lines will be busy wihen you call at lunch.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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