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Opening stores as call centes

Paulc195
Investigator
Investigator

‎30-03-2020 03:04 PM

Just found out that EE are making store staff go into work to use closed stores as call centres.

Thought we were all meant to be on lockdown

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13 REPLIES 13
BrendonH
Community Hero
Community Hero
In response to Paulc195

‎31-03-2020 09:05 AM

Again @Paulc195 GDPR regulations

 

They can control.who sees the information of customers if it is done in stores. They cant if it's done from someones house.

 

It is against the law for anyone else other than EE personell to see customers information. So if your son was at home and was working but he has a girlfriend there or a lodger they could potentially see it.

 

Yes he could say henwont let them but it's all about EE covering their backs from potential legal cases.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
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Leanne_T
EE Community Support Team
In response to BrendonH

‎31-03-2020 09:53 AM

Hi @Paulc195

 

We currently have as many of our colleagues as possible working from home.

 

To keep people connected, and keep our network running, we continue to ask many of our contact centre colleagues to come into their place of work – where a number of measures are in place to keep them safe.

 

Thanks. 

 

Leanne. 

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bristolashley91
Established Contributor
Established Contributor

‎12-12-2020 11:20 AM

ummm how this are allowed hmm 🤣

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XRaySpeX
Grand Master
Grand Master
In response to bristolashley91

‎06-01-2021 09:42 PM

@bristolashley91 : Call centres are not disallowed; it's walk-in shops that are.

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