Online upgrade

Yell
Visitor

‎16-03-2019 08:17 AM

I tried to upgrade my phone on the 13th, received a tracking number and the information sent out looked like it was going to be sent out within 24 hrs as it was in stock. I have sinced tried using my tracking number to trace my order and get a message saying that there is no information. Why is this? 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎16-03-2019 08:46 AM

Hi @Yell 

 

You best call CS on 150 and ask about your order, as that does sound strange.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.