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Old sim

Rachelg22
Investigator
Investigator

‎31-03-2021 06:40 PM

Hi, I have topped an old sim card up with £10 however it won't work, I imagine that it has been deactivated as it hasn't been used for 9+ months, why does it let you top the number up if it is deactivated? And is there any way of getting my money back if it can't be re activated? 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎31-03-2021 06:51 PM

@Rachelg22   You’ll have to call customer services about this.  It might still be within hibernation which means you need to go customer services to get it reactivated. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team
In response to Chris_B

‎01-04-2021 08:28 AM

Hi @Rachelg22

 

Thanks for coming to the community. 

 

If you can follow @Chris_B's advice and get in touch with our Pay as you go Care team they will certainly get your account looked into for you. 

 

Let us know how you get on 🙂

 

Leanne.

0 Helpful
Rachelg22
Investigator
Investigator
In response to Chris_B

‎02-04-2021 09:49 AM

Thank you for your reply. I spoke to customer services and they said that it could be reactivated as it was within 6 month time limit. 

That was yesterday however it still won't work today. Looks like I'll have to phone them again.

0 Helpful
Rachelg22
Investigator
Investigator
In response to Leanne_T

‎02-04-2021 09:50 AM

Thank you for your reply and the link.

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