Old sim

[Rachelg22]

Hi, I have topped an old sim card up with £10 however it won't work, I imagine that it has been deactivated as it hasn't been used for 9+ months, why does it let you top the number up if it is deactivated? And is there any way of getting my money back if it can't be re activated? 

[Chris_B]

@Rachelg22   You’ll have to call customer services about this.  It might still be within hibernation which means you need to go customer services to get it reactivated. 

[Leanne_T]

Hi @Rachelg22

Thanks for coming to the community. 

If you can follow @Chris_B's advice and get in touch with our Pay as you go Care team they will certainly get your account looked into for you. 

Let us know how you get on 🙂

Leanne.

[Rachelg22]

Thank you for your reply. I spoke to customer services and they said that it could be reactivated as it was within 6 month time limit. 

That was yesterday however it still won't work today. Looks like I'll have to phone them again.

[Rachelg22]

Thank you for your reply and the link.