Not received my new upgrade

[Shahanur]

I have ordered a new upgrade about 3 weeks ago now and i got the order confirmation email but still haven't received a confirmation email for the dispatch or even the tracking information, can this somehow please be looked at thanks

[Alex_S]

Hi @Shahanur

Welcome to the community 🙂

What date did you place the order on the online shop?

Can you let me know the make, model and variant of the phone your ordered? I can check the stock level and estimated delivery time for you.

Alex 🙂

[Shahanur]

Hi Alex, i placed the order on 23/06/20 and it was Samsung Galaxy A71 - (Good As New)

128GB Silver

Thanks 

[Alex_S]

Hi @Shahanur 

I can't see the Samsung A71 as available on our good as new pages.

I would recommend giving our upgrades team a call to check the status of your order. and the availability of the device.

Alex 🙂