No signal on my phone.

[Kelly118]

I bought a second hand iPhone 11 and put my sim from my iPhone 6s(worked had signal) now all im getting is no service I’ve been through apple support and the device is working I’ve tried turning off automatic network selection and it has ee o2 3 and Vodafone any help would be appreciated as I can’t call 150  also I can’t receive or make calls and texts. Thank you 

[wardi]

Could it be locked to another network?

[Kelly118]

No it says the network provider is ee

Sent from my iPhone

[James_B]

Hi @Kelly118,

Welcome to the EE Community. 🙂

If the phone isn't locked to another network, it could have been reported lost or stolen and blacklisted.

If you put your SIM back in your old phone is it still working?

James

[Kelly118]

Yes it still works in my old phone

Sent from my iPhone

[James_B]

Hi @Kelly118,

If your SIM works in your old phone, there must be an issue with your new phone. It could well be locked to another network or blacklisted. I'd recommend contacting the seller to check.

James

[Kelly118]

I’ve spoken to apple support they said the phone is working they checked the serial number. I’m going to go to my local electronics shop tomorrow to see if they can figure it out thank you for your help.

Sent from my iPhone

[James_B]

Hi @Kelly118,

Have you tried a factory reset? Go to Settings > General > Reset

James