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Gilberto1 · ‎05-12-2021

Hi all, I can get some help by chatting? Because I’m not in UK atm and I broke my ship I can’t contact to EE by calling

XRaySpeX · ‎05-12-2021

Are you on contract or PAYG? There is no Live Chat for PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

mikeliuk · ‎05-12-2021

Hi @Gilberto1 ,

Did you damage your SIM/chip?

If so, you would need to be in the UK to receive, and likely activate, a replacement anyway.

A broken SIM is in a safe state so there is no need to report it lost or stolen as long as you keep it with you and request a replacement on your return.

Northerner · ‎05-12-2021

Hi @Gilberto1

You can order a new SIM here, but it will be delivered to a UK address. Alternatively you can get one free in any EE store when you return.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

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