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Gilberto1
Visitor

‎05-12-2021 01:32 PM

  • Hi all, I can get some help by chatting? Because I’m not in UK atm and I broke my ship I can’t contact to EE by calling
0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎05-12-2021 01:44 PM

Are you on contract or PAYG? There is no Live Chat for PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎05-12-2021 02:27 PM

Hi @Gilberto1 ,

 

Did you damage your SIM/chip?

 

If so, you would need to be in the UK to receive, and likely activate, a replacement anyway.

 

A broken SIM is in a safe state so there is no need to report it lost or stolen as long as you keep it with you and request a replacement on your return.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
Northerner
EE Community Star
EE Community Star

‎05-12-2021 06:29 PM

Hi @Gilberto1 

 

You can order a new SIM here, but it will be delivered to a UK address. Alternatively you can get one free in any EE store when you return.

 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful