Hi @rosscom64 ,
Did you trade in your old phone? If not, the below from the website may apply and you should be able to hold the service provider to the commitment given on the website as customers will make decisions relying on information given on the website (it doesn't matter whether or not you saw it in advance).
It is for you to judge whether you made it sufficiently clear that you wanted the replacement phone to be similar to your old phone, and whether the helpful gentleman was incompetent in failing to determine the capacity of your old phone, quoting a phone unsuitable for the requirements you quoted, and failed to draw your attention to an important aspect that you could have corrected had that important detail been drawn to your attention.
You've said you left the store thinking you had a like-for-like new phone and one would certainly expect an upgrade to have equal or more storage than an old phone. I certainly have never deliberately bought a new mobile with less capacity than an old mobile. Generally speaking, no person buys a new upgraded product expecting it to be worse in some key manner unless they stated up front that they wanted that sort of down-sizing.
It's for you to judge whether you've been misled in any way on that account and to look up the appropriate online advice and take a strategy which you see fit to obtain redress. https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-you-ve-been-misled-by-your-mobile-...
In particular, you need to decide whether the mobile phone supplied to you was the mobile which was described to you as similar to your old phone on this key aspect, and fit for purpose according to the requirements as you described them. My person feeling is that you have started this thread because you do not feel the phone is fit for purpose as an upgrade, and it wasn't as described at the point you walked out expecting like-for-like. Good luck!
- Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
- As described The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
Can I change my mind once I’ve upgraded?
Yes, you can cancel your upgrade unless you've traded in your device.
If you want to cancel your upgrade:
call our Channel Returns team on 0800 079 0103 within 14 days
(opening hours are Monday to Friday, 9am - 5pm)
https://ee.co.uk/help/help-new/getting-started-and-upgrading/how-to-join-or-upgrade/when-can-i-upgra...
