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New sim

Erobbins
Explorer

I received a new SIM card when I upgraded my phone to an iPhone pro max. I’ve put the new sim in and it is awaiting activation. Is there a way to keep my old number? Or should I have not activated this new one and kept my old SIM card? I can’t call or text for help because this one isn’t activated yet, and I can’t use my old SIM card either. Any suggestions? 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

if you’ve already activated this new one then use it. It makes no diff. The old SIM will now be deactivated.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

Hi @Erobbins 

 

Quite often, upgrade phones are supplied with replacement SIMs in-case, for whatever reason, your existing SIM is unsuitable or won't work - in which case you can activate your SIM online.

 

If your existing SIM fits your new phone, and works ok, then there is no reason to use the new SIM, and you are actually quite sensible to continue using your existing SIM.

 

Thanks for your response. What if I’ve already activated this new one? Can I just switch back and put my old sim in or is it too late? 

XRaySpeX
EE Community Star
EE Community Star

if you’ve already activated this new one then use it. It makes no diff. The old SIM will now be deactivated.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP