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01-12-2020 08:41 AM
You need a University degree to here been searching for about 5hour to find live chat as on Friday I spend 3hour on the phone and never got anywhere I feel like just cancelling everything I put a complaint nobody have even attempted to contact me
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01-12-2020 09:14 AM
Hi @Noreen3362
Are you on PAYG or pay-monthly? Live chat is only available to pay-monthly customers.
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01-12-2020 06:25 PM
Pay monthly i cancelled my direct debit I will quickly get a call when they want money
02-12-2020 09:09 AM
Welcome to the community.
I wouldn't recommend cancelling the Direct Debit, as late payments could be detrimental to your credit score.
You can find a link to speak to our live chat team on our get in touch help page.
Could you give it a go and let me know if you're able to get through?
Chris
