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New phone

Lauren19941
Explorer

‎05-09-2020 03:42 PM

I have recently upgraded my phone (Wednesday) and was told I would receive an email from EE which I have confirming the order. I was then told I would hear from DPD to tell me when my new phone will be delivered. 

I havent heard anything since then so am concerned I am not going to receive my new phone. 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎05-09-2020 04:10 PM

Hi @Lauren19941 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/app/order-hub

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Lauren19941
Explorer
In response to Northerner

‎05-09-2020 07:00 PM

Hi @Northerner 

 

The tracker is not allowing me to view my order. The message is saying we cannot track your parcel at this time. 

 

Thank you 

 

Lauren 

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Lauren19941

‎05-09-2020 07:09 PM

Hi @Lauren19941 

 

You will need to speak to EE CS on 150 if the tracker isn't working.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful