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New phone

wurzsjh
Explorer

Was told would get message today when new phone arriving, still waiting!!!!!

Not happy at all. Seems to me customer service is great until you've signed the deal, then nothing happens.

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @wurzsjh

 

Thanks for posting 🙂

 

You will get a text or email from DPD to let you know when your phone will be delivered. 

 

When did you place the order? 

 

Leanne.

wurzsjh
Explorer
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
Wednesday

Sent from my Huawei Mobile
Leanne_T
EE Community Support Team

Thanks @wurzsjh

 

Have you had any text or email from DPD? 

 

Have you downloaded the DPD app to see if they have any deliveries scheduled? 

 

Also, what phone did you order including size and colour? 

 

Leanne.