New phone - only order confirm

[Eljade1]

I made an order yesterday and it said my item would be delivered within 24 hours and I have had an email stating they have received my order but not one to say it has all been processed. I have checked and they have taken the upfront cost so I assume the purchase has gone through? 

[Northerner]

Hi @Eljade1 

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

[Eljade1]

Yeah I’ve tried it yesterday and today and it just says error and that the order number isn’t recognised 

[James_B]

Hi @Eljade1,

Welcome to the EE Community. 🙂

Which phone did you order?

James

[Eljade1 · Accepted solution]

Hi, I ordered the IPhone 12 Pro in blue 128gb

[James_B]

Hi @Eljade1,

That model is showing as in stock. Please get in touch with Customer Care so we can check the status of your order.

They'll be happy to help. 🙂

James

[Eljade1]

Sorted Thankyou, due to bank holidays the delivery will be Tuesday. This would be a useful statement to make on your website as it isn’t made clear to customers as it still states it will be 24 hours delivery 

[James_B]

Thanks for letting us know @Eljade1

James