New phone and sim card

[KB65]

Hi, 

I've just received a new phone which includes a sim card in the box.  Do I need to use this SIM card or can I install my old SIM card as it fits and I'm wanting to keep the same number?  I have moved from SIM only contract to a phone contract....does this make a difference.  I'm just wondering if I need to register the new one?

[Christopher_G]

Hi @KB65

Welcome to the community. 🙂

As you've upgraded, you can continue to use the old SIM. 

Chris

[Chris_B]

@KB65  If your old Sim fits in your new device you can use that only if you upgraded to a full contract though.   If you didn’t upgrade but took out a new contract you’ll need to request your PAC code and move your number to a different network on PAYG to then request your pac code from that network to move it back to your new account. 

[bristolian]

Hi @KB65 

EE often supply a replacement SIM with upgrade phones incase there's a problem with your existing SIM and, for whatever reason, you can't use it.

If your existing SIM works and fits in your new phone, then feel free to use it.