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19-11-2020 04:02 PM
I ordered an s20 fe 5g. I paid £30 upfront also got a delivery day and time. I was really happy until delivery day came and then got a phone call about id that I needed wasn't told about this and as I don't have a driving licence or passport they said I could not get the phone deliverd. Really not happy as never got told needed specific id for delivery was needed. I do have validate uk card but that's only to profe my age. What can I do as shops not open and I don't have a phone and can't keep using my friends phone. Please help
20-11-2020 08:30 AM
Hi @Jodiejanemarie,
Welcome to the EE Community. 🙂
I'm sorry to hear you didn't have the necessary ID to accept your order.
Does anyone at your address with the same surname have ID?
Thanks
James
20-11-2020 08:40 AM
Unfortunately no one has a passport or driving licence.
20-11-2020 08:43 AM
Hi @Jodiejanemarie,
I'm afraid it won't be possible to deliver the phone to you without the necessary identification.
James