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New Sim register on old device

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Noobmaster69
Investigator
Investigator

‎21-03-2021 11:45 PM

I have a Samsung s21 ultra 5g and had it a few months I now have a new updated sim card but cannot find where to actually register it. A link would be good please anyone 

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎22-03-2021 02:33 AM

Here: activate your new SIM

 

Is there any reason you can't use your old SIM? It is always preferable. A new 1 is only sent just in case of problems.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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7 REPLIES 7
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XRaySpeX
EE Community Star
EE Community Star

‎22-03-2021 02:33 AM

Here: activate your new SIM

 

Is there any reason you can't use your old SIM? It is always preferable. A new 1 is only sent just in case of problems.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Noobmaster69
Investigator
Investigator
In response to XRaySpeX

‎22-03-2021 08:14 AM

The Internet speed is really slow on my phone so the tech support level 2 guy said a new sim card might work. So he sent out a new one. 

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Leanne_T
EE Community Support Team
In response to Noobmaster69

‎22-03-2021 08:27 AM

Thanks for coming to the community @Noobmaster69

 

Have you been able to register the replacement SIM card following the link @XRaySpeX has provided? 

 

Leanne.

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Noobmaster69
Investigator
Investigator
In response to Leanne_T

‎22-03-2021 08:44 AM

No. I had to go onto my EE app and speak to someone on the ee help chat who was able to activate it for me. Although the link he sent me was the correct link I just dont think I was being smart about it and needed additional help 

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Leanne_T
EE Community Support Team
In response to Noobmaster69

‎22-03-2021 08:52 AM

I see @Noobmaster69

 

Glad to hear you have got this registered on chat 🙂

 

Let us know how you get on with the new SIM card. 

 

Leanne.

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Obwanika
Visitor
In response to XRaySpeX

‎29-03-2021 04:00 AM

I need a replacement SIM card have lost my existing SIM card

 

 

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Leanne_T
EE Community Support Team
In response to Obwanika

‎29-03-2021 07:48 AM - edited ‎29-03-2021 07:48 AM

Morning @Obwanika 

 

Thanks for coming to the community.

 

To report the SIM card as lost, please call us on 07953 966 250, our Mobile Care team will block the SIM card and send you a replacement with the same number.

 

Please see our What should I do if my phone is lost or stolen? Help page for more details.

 

Leanne 🙂

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