As the subject shows I have just taken out a new monthly SIM contract for 12 months but I haven't received the SIM card through the post or have had any tracking details sent. I have been using my old HTC Desire from my previous EE contract but I have now purchased a new phone on ebay. Do EE just presume I am still using my old HTC Desire and have just transferred me over to the new contract, without sending a multi SIM through the post? It's been a week now and still no SIM. The account has changed over to the new contract so it is all in place. Any ideas?
@Gillmurg you don’t need a new Sim card if your current Sim card fits the new device. The only change that’s happened is an account change you don’t get a new Sim card if it’s just an account change. Can you can request a new Sim card if your current one doesn’t fit your new device via your online account.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Thanks for your prompt reply @Chris_B . My new phone requires a smaller SIM so I will have to arrange to get a new SIM sent. I'm reluctant to pay £1.50 delivery charge though as it wasn't clear at all that I would not receive a new SIM in the post when I changed to a SIM only contract. Is there a possibility that EE would waver the delivery charge in this instance?
You could get a replacement SIM for free by going to an EE store.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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