New SIM contact - no sim sent

[Gillmurg]

Hi All,

As the subject shows I have just taken out a new monthly SIM contract for 12 months but I haven't received the SIM card through the post or have had any tracking details sent.  I have been using my old HTC Desire from my previous EE contract but I have now purchased a new phone on ebay.  Do EE just presume I am still using my old HTC Desire and have just transferred me over to the new contract, without sending a multi SIM through the post?  It's been a week now and still no SIM.  The account has changed over to the new contract so it is all in place.  Any ideas?

[Chris_B]

@Gillmurg  you don’t need a new Sim card if your current Sim card fits the new device.  The only change that’s happened is an account change you don’t get a new Sim card if it’s just an account change.   Can you can request a new Sim card if your current one doesn’t fit your new device via your online account. 

[Gillmurg]

Thanks for your prompt reply @Chris_B .  My new phone requires a smaller SIM so I will have to arrange to get a new SIM sent.  I'm reluctant to pay £1.50 delivery charge though as it wasn't clear at all that I would not receive a new SIM in the post when I changed to a SIM only contract.  Is there a possibility that EE would waver the delivery charge in this instance?

[XRaySpeX]

You could get a replacement SIM for free by going to an EE store.