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New SIM card came with new plan but my old one is still active

Caro84
Visitor

‎24-07-2020 06:17 PM

I got an email from EE telling me about a new plan £20 for 80gb of data so o signed up for it as an existing customer of EE and a SIM card came through the door with a new number now it seems I have two accounts when I only need one and I was the same number 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎24-07-2020 07:14 PM

@Caro84 


Did you sign up for this plan as just a change of plan on your existing number? There's no need for a new SIM if you're just changing your plan.

 

Or was it an additional line with its own number? This would potentially explain the additional SIM.

0 Helpful
James_B
EE Community Manager
EE Community Manager

‎25-07-2020 07:45 AM

Hi @Caro84,

 

Welcome to the EE Community. 🙂

 

Did the email mention if this was an upgrade or additional line offer?

 

Thanks

 

James

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