New Phone Confirmation

[kaitlyn4]

Hello,

On 2nd September, I place an order for a new contracted device (iPhone 12 Pro Max) and the £30 upfront cost came out and is sat in my pending, but I haven’t received any confirmation emails or texts saying its gone through. I just know the £30 has come out the account and is pending.

Any way to know that it has gone through and when will I get a confirmation email?

Thanks!

[Leanne_T]

Morning @kaitlyn4

Thanks for coming to the community. 

If you have not received the conformation email when you placed the order, please give us a call on 0800 956 6000. The team will be happy to check the order for you. 

Thanks. 

Leanne.