Recently I lost my phone so I contacted EE to inform them. I have received a new Sim card complete with paperwork with passwords and I have tried to faithfully to follow the instructions without any success. Unfortunately my order for a new phone was lost on the order system so prior to making up my mind which model to order, as I had two spare phones at home one of which has never been used before I decided to fit the Sim to one of these as a temporary measure . As the SIM I was sent was for my previous telephone number I thought according to the instructions I only needed to charge the phone and fit the sim and all would be fine. But my dreams became nightmares when I got network registration failure message. The phone prompted me for a pin number , I put in the one I was given and it seemed to be accepted but almost instantly the registration message flashed up. However not being a defeatist I swopped my Sim to my other spare phone and went through the same process but achieved the same result. Next kind of suspecting that there may be some problem with my top up account I deposited more money into my top up account, but alas problem exists, I have tried to work through the fault finding process but ultimately I am presented with prospects of trying to get texts sent to me with pins etc, unfortunately since my phone is not working how can I get out of this farcical loop? If there are any magic wands out there I would appreciate any ideas or solutions.
Hi Bristolian,thanks for your good advice, I contacted the call centre which was busy , but the advisor was very helpful and soon helped me with the problem ,he worked very methodically ,the problem was with the registration of the SIM , he did this remotely and now all is up and running.
Hi Bristolian,thanks for your good advice, I contacted the call centre which was busy , but the advisor was very helpful and soon helped me with the problem ,he worked very methodically ,the problem was with the registration of the SIM , he did this remotely and now all is up and running.
