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Name change

Shannonhughessx
Visitor

‎14-09-2021 11:14 AM

I recently just changed my phone contract from my mums name into my name and on the phone the woman said I had to pay my phone bill when it was due at the start of the month which I did but she said it would be credited back into my mums account for me to then pay it again when it is due today , the money has not been credited back to my mum and I have had the bill taken out of my account again 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎14-09-2021 12:21 PM

Hello @Shannonhughessx ,

 

Welcome to the community,

 

I would suggest you ring customer service and speak to billing, as there is no account access here. That is the only way you will be able to get this sorted, and they can take a look at this for you and advise you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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