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11-04-2020 12:59 PM
Help!!! I've just set up the NHS unlimited data with my details and NHS number and when I click on verify and need to log in, it doesn't recognise my password. Then when I try to reset password it won't let me.
I don't know what else to do.
There is an hour wait when I phone EE so can't sort it out with them.
Can anyone help?
11-04-2020 06:30 PM
The same thing is happening with me. I'm trying to sort it out. I can't call because it's not an urgent problem.
11-04-2020 09:59 PM
I phoned in the end and a lovely man sorted it for me. He said I wouldn't have sorted it on my own. He couldn't understand why the data allowance wouldn't update and had to seek further advice.
You should phone if not sorted. I went through to technical support.
11-04-2020 10:12 PM
I ended up calling too but the woman I spoke to was as confused as me and eventually said it takes up to 7 days so I've just to wait??
I got the e-mail but it says I can't complete my registration till I verify my work e-mail which It won't let me do so I don't see how waiting a week will change anything.
12-04-2020 09:59 AM
Good Morning @DejaFi.
Thanks for coming to the community.
I have sent you a private message, please take a look and get back to me.
Speak soon,
Katie 🙂
12-04-2020 02:03 PM
There is a private message for you so hopefully you will get it sorted soon 🙏.
If they say you have to wait again inform them that another NHS staff got it sorted yesterday whilst on the phone. Technical support helped me.
Good luck 👍