My upgrade

Taylor45
Visitor

‎09-12-2021 12:05 PM

Hi, 

I ordered an upgrade to phone on 25/11 and haven’t heard or had delivery. 
I’m waiting on the new phone so I might need to cancel if there is a big wait. 

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4 REPLIES 4
Angela201
Investigator
Investigator

‎09-12-2021 12:10 PM

i've got the same problem ordered phone but nothing i can't even track the order its ridiculous but no issue sending me my trade in envelope etc like where is my order why take orders if you haven't got any idea when you will get stock this is just silly.    

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Christopher_G
EE Community Support Team

‎09-12-2021 01:54 PM

Hi @Taylor45 and @Angela201.

 

Which phones did you order? Please include memory size and colour, I'll check our stock levels for you.


Chris

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Angela201
Investigator
Investigator
In response to Christopher_G

‎09-12-2021 02:03 PM

iphone 13 pro graphite smallest size memory 128gb?

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Christopher_G
EE Community Support Team
In response to Angela201

‎09-12-2021 02:07 PM

Thanks, @Angela201.

 

The current estimate for delivery is to expect dispatch within 14 days. DPD will be in touch when it's ready to deliver.

 

Thanks for your patience so far.


Chris

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