My EE App Is Not Working And I Cannot Sign Into My Account Through Website

[abingdon]

I am new to EE and signed up yesterday as a pay as you go customer. I unable to log into my EE account online and I cannot login through the myee app. I am really not impressed. Why am I unable to login to my account or use the app?

[Goodluck12]

Check your email or password.

We don't recognise this email or password. 

However, I changed passwords five times while I was on the phone with customer service on different occasions.

[Goodluck12]

I also unstalled and installed the app so many times as well

[Katie_B]

Hi @Goodluck12. 

I have sent you a private message for more details. 

Speak soon, 

Katie 🙂

[Seriag]

I am also having this issue and have had it for weeks! I can't even log on to the website on my computer!

[Katie_B]

Hello @Seriag. 

Thanks for coming to the community. 

Have you reported this to our technical care team?

What error do you receive when trying to log in?

Speak soon, 

Katie 🙂