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My EE App Is Not Working And I Cannot Sign Into My Account Through Website

abingdon
Investigator
Investigator

‎18-07-2020 10:25 PM

I am new to EE and signed up yesterday as a pay as you go customer. I unable to log into my EE account online and I cannot login through the myee app. I am really not impressed. Why am I unable to login to my account or use the app?

14 REPLIES 14
XRaySpeX
EE Community Star
EE Community Star

‎18-07-2020 11:21 PM

Didn't you create your MyEE a/c only yesterday when you joined EE?

 

In what way can you not sign in? What error msgs?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
abingdon
Investigator
Investigator

‎18-07-2020 11:27 PM

I set the account up yesterday. I registered the mobile number when setting the account up. When signing in now it asks me to add number and click on add button. When I do this it says the number is already registered and to phone 150. I phoned 150 which was a waste of time as they didn't know why this was happening. I tried logging in through EE's website and I am having the same problems. This really is tedious. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to abingdon

‎18-07-2020 11:48 PM

When it does this try clicking from top menu line MyEE/ My Products/ My EE Mobile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to abingdon

‎18-07-2020 11:51 PM

Ring EE again tomorrow and ask to be put through to second line technical support - I had this issue when I swapped to an eSIM - after the transfer I couldn't login to the app or website - second line technical support sorted it for me, there was a ghost number attached to my account, iirc

0 Helpful
abingdon
Investigator
Investigator
In response to Kirigaya_Kazuto

‎23-07-2020 06:20 PM

After nearly a week of not being able to access my account through EE's website and through myee as well as people phoning me on this new number and the call not connecting myside and texts being sent to this new we number and not being received I have given up and decided to stay with my previous provider. EE seems to be riddled with faults.

Goodluck12
Investigator
Investigator
In response to abingdon

‎11-10-2021 12:34 AM

I have got the same problem now since July I still can't log in on myEE App. 

 

I contacted customer services but Sims-like they do not know what to do. I now I just gave up the search for another provider.

0 Helpful
Katie_B
EE Community Support Team
In response to Goodluck12

‎11-10-2021 08:11 AM

Hello @Goodluck12. 

 

Thanks for coming to the community. 

 

I am sorry to hear this. 

 

Are you able to log in via My EE Online?

 

Katie 🙂

0 Helpful
Goodluck12
Investigator
Investigator
In response to Katie_B

‎11-10-2021 09:15 AM

Yes, I can log in on the web.

0 Helpful
Katie_B
EE Community Support Team
In response to Goodluck12

‎11-10-2021 09:29 AM

Thanks for getting back to me @Goodluck12. 

 

Have you tried removing the app and redownloading?

 

What error message do you see?

 

Katie 🙂

0 Helpful