Moving data to a new iPad

[Lda1]

I’ve just changed my SIM to a new cellular iPad mini and I don’t have access to my mobile data. When I go to settings, mobile data there is no EE option and when I choose ‘other’ a scanning window opens up. I’m not sure what I have to scan. I presume the data is not transferred despite using the old SIM card. So not sure what to do.

[Christopher_G]

Hi @Lda1

Welcome to the community.

Was your old SIM on EE too? Does anything come up at all when you do a network search?

Chris

[Lda1]

Thanks for your reply

I presume it was as my network was EE. If I go to settings EE doesn’t come up so I press other and I’m asked to scan a code I don’t have.

I may just phone EE

[Christopher_G]

 Yeah it's probably best to speak to our Mobile Care team so they can check your account and make sure you get what you need, @Lda1

Chris