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Mobile insurance

Demimoore16
Investigator
Investigator

‎05-08-2021 12:00 AM

Could someone advise how I go about starting a claim? I have full cover however when I click start new claim it keeps saying server error and its shown this for a few months.. 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎05-08-2021 07:20 AM

@Demimoore16  Have you tried calling customer services??    You can call this number 07953966250

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎05-08-2021 08:35 AM

Morning @Demimoore16

 

Thanks for coming to the community. 

 

Is the device damaged? 

 

Do you get this error within your My EE account? 

 

Thanks, 🙂

 

Leanne.

0 Helpful
Demimoore16
Investigator
Investigator
In response to Leanne_T

‎05-08-2021 02:00 PM

Yes, 

 

Smashed screen, and yes, every time I've tried to start the claim the server error shows and I've used phone, tablet and laptop to try 

 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Demimoore16

‎05-08-2021 02:19 PM

Thanks for coming back to me @Demimoore16

 

In this case, please give us a call and our Mobile Care team will be happy to help with the claim. 

 

Thanks. 

 

Leanne.

0 Helpful